We use the following companies to send parcels: Royal Mail, Air Sure, Airmail, Fedex and City Link.
Some parcels will need to be signed for upon delivery, or may not fit through a letterbox. If no-one is home, a card will be left by your postman with delivery/pickup instructions. Sometimes items may be left in a safe location at the delivery address.
Please allow 2-4 days for delivery within the UK.
Parcels will be sent to the address stated as the delivery address, this can be different to your own customer address. Unless we are informed parcels cannot be redirected to a different delivery address once the item has been posted.
SAME DAY POSTAGE
All orders placed and payment cleared before 11.30am between Monday & Friday (excluding public holidays) will be posted on the same day at 2pm when Royal Mail collect our post.
Orders placed on Friday after 11.30am or during the weekend will be sent with our Royal Mail postal collection at 2pm Monday (excluding public holidays).
UK NEXT DAY SPECIAL DELIVERY POSTAGE
Our cut off point for UK next day special delivery postage has to be 12.00 noon Monday to Friday, so we can process and pack the order before our 2pm Royal Mail collection. Special Delivery is not availabe during weekends or UK public holidays.
Please allow up to 16 working days for all International Deliveries.
Please note we are not responsible for any customs charges applied to your delivery if purchased outside the UK.
Use our online form or email us to request a return, when we recieve the item back we will submit a full refund including return postage if the item is defective. You can find more information about this on our Terms & Conditions page.